CHECK THE F.A.Q. OF TRIATHLON EVENTS.
For further information contact us at [email protected]
What medical certification is required to participate in cycling races?
Competitive medical certificate specific to Triathlon
When, where and what time does the race start?
You can find all the information on our website in the program section or in the race regulations
Are locker rooms and showers available?
Check what is indicated in the racebook of the race.
Is it possible to delegate third parties to pick up the bib?
Yes it is sufficient to be in possession of the copy of the identity card and written proxy.
In case of rain will the race still take place?
Yes if the conditions do not endanger the safety of the participants
Is it possible to do the daily membership?
Yes by presenting competitive medical certification for triathlon, you can purchase it during registration, according to the rates provided for Sprint, Olympic and Half distance.
Is mechanical assistance provided during the race?
Yes.
Are refreshments provided along the course?
Yes.
Can I change the size of the t-shirt?
NO, the size is declared during registration, it is not possible to change it at bib pickup but only possibly after the race according to the remainders.
Will there be bag storage?
Check what is stated in the Race Racebook
Can I have my bib in the first grid?
No, unless for sporting merit, in which case you can send us your sporting CV for evaluations.
Do I have to put the sticker on my helmet?
The sticker carries a QR code that will allow you to find your photos in the race, if you want photos it is recommended to put it.
Where should I hand in my chip at the end of the race?
The chip must be handed back to the staff at the entrance to the changing area when collecting the bike, under penalty of payment for non-delivery as stipulated in the race regulations.
I was not present at the awards ceremony but I won the category prize, can you send it to me or get it for me?
No, prizes can only be picked up at the awards ceremony.
Is it possible to transfer the registration to another person?
Can I transfer the registration to a friend?
Of course, you can do this yourself via your dashboard. Once in your registration dashboard, scroll down to “TRANSFER REGISTRATION” and enter the email of the person to whom you want to transfer your ticket. The person will receive an email with a link to enter all personal data and proceed to the payment of 7€ for the transfer handling fee. The name change can be made within 14 days from the date of the event. To change distance, you must send an e-mail to [email protected].
How do I access my dashboard?
You can access your dashboard by clicking on the link sent to you in the registration confirmation mail. Alternatively, from the njuko link of each event, click on the top menu “MY ORDER”. Enter your e-mail and the booking code you received in the registration confirmation e-mail.
How can I see the photos of the race?
You can find the photos on getpica by entering the code on the bib.
I lost my pica code how can I retrieve it.
Write to [email protected] with your bib number and they will send it to you
